ReactLive
Real-time customer feedback empowers store managers to make immediate, ongoing adjustments that elevate shopper satisfaction to new heights
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See how it works in real stores
Continuous service monitoring anywhere in the store
ReactLive can be placed in any zone, giving managers real-time alerts directly on their smartwatch. When satisfaction levels drop below the norm, they can intervene immediately and make continuous improvements, ensuring customers receive the best possible experience at all times.
Evaluating the overall shopping experience at store exits
At the end of the visit, customers can share quick ratings or voice notes, giving stores a clear view of how service quality, product availability, and atmosphere shaped their experience. This helps teams improve what matters most to customers.
Measuring service quality in high-interaction departments
Departments like electronics, bikes, DIY, furniture, or sports equipment often require deeper expertise. ReactLive captures customer feedback immediately after these interactions, helping teams understand whether support felt helpful, attentive, and knowledgeable and improving the quality of advice customers receive.
Tracking service quality during peak hours
ReactLive at consultation or service points reveals whether customers still feel supported when the store is busy. If satisfaction drops, managers can reinforce staff presence right away, keeping service levels high even under pressure.
What ReactLive brings to your store
Real-time visibility that prevents lost sales
ReactLive gives managers immediate insight into customer sentiment across the store. When issues like confusion, long waits, or lack of support arise, they can act quickly to prevent abandoned purchases and keep buying decisions on track.
Consistent service quality that drives higher conversion
With clear satisfaction targets and timely alerts, managers can respond as soon as service levels fall below expectations, implement corrections, and maintain strong service performance—resulting in more completed purchases and fewer missed opportunities.
Network-wide performance insights for better decisions
ReactLive gives operational leaders a clear way to track and compare service quality across stores, managers, and departments. They can see how processes perform in different locations, identify best practices, and spot performance gaps early.
Case Studies
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