QuickAssist
Customer assistance arrives exactly when needed, reducing missed opportunities and ensuring every shopper feels supported
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Instant access to expert support in areas where guidance drives sales
Placing QuickAssist in zones that typically require staff advice on product features, customization, or technical choices ensures customers can get immediate assistance, helping them make confident decisions and accelerating purchases.
Fast, hassle-free pickups in Click & Collect areas
Customers no longer need to visit multiple touchpoints or wait at checkout. They enter their pickup code on QuickAssist, staff receive an instant smartwatch alert and bring the order directly to them, while QuickAssist informs the customer who will deliver it and when.
Personalized, real-time assistance
in premium or high-value sections
When customers need specialized advice, staff can quickly call the right expert to the exact aisle, without walking the customer around the store.
Instant support in service
and work-station zones
QuickAssist brings staff where hands-on help is required from wood-cutting stations and bike fitting to product configuration or electronics service, keeping customers moving without queues.
What QuickAssist brings to your store
Reduced risk of lost sales or abandoned purchases
Instant support closes service gaps, keeps customers from drifting away, and safeguards revenue that’s often lost due to delays or unavailable staff.
Faster customer service at the exact moment of need
With one-touch requests, customers receive immediate assistance, dramatically reducing wait times and elevating satisfaction.
More personalized support in key store zones
High-value or service-heavy areas, premium ranges, consultations, demos get faster access to the right associate or expert, improving conversion and experience.
Case Studies
See how cWatch helps Europe’s leading stores
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